User Support

Users can get help with issues they are having with CECAS through the CECAS Support Team. A support request can be submitted either through email or by phone. Support is available on business days except NC State Government Holidays. Please refer to the North Carolina State Government Holiday schedule for the detailed list of holidays with dates

Phone support: 1-919-807-HELP (4357)

Email support: cecas-support@dpi.state.nc.us

Policy and content related questions should be directed to the appropriate EC Regional Consultant. Contact information for the RCs is provided at here.

Other resources available for policy or CECAS content-related questions include the LEA CECAS Contact and the Regional CECAS Trainers (RCTs). RCT contact information can be found here.

If you have particular data needs, such as data analysis or you need corrections made for erroneous data entry, please use the CECAS Data Request Form on the Downloads page, under the general section. This form includes instructions on its use.

If you have questions related specifically to the operation and use of SIMS or NCWISE, please contact the SIMS and NCWISE Support Team at 919-807-4357.