User Support

If you have a problem with CECAS ...

Please contact the CECAS Contact/Data Manager within your LEA first. If the problem is not resolved locally, users can get help with issues they are having with CECAS through the CECAS Support Team. The CECAS Contact/Data Manager can file a support ticket either through the Remedy OnDemand web portal, using NCID username and password, or by phone. Support is available during business hours except NC State Government Holidays. Please refer to the North Carolina State Government Holiday schedule for the detailed list of holidays with dates

Phone support: 1-919-807-HELP (4357) Press option 3, then option 1.

Web portal:

Please take a screenshot of any system errors that you need to report to CECAS Support, unless that screenshot would show personally identifiable information. This will simplify the troubleshooting process.

If you have EC policy questions ...

Policy and content related questions should be directed to the appropriate EC Regional Consultant. Contact information for the RCs is provided here.

Other resources available for policy or CECAS content-related questions include the LEA CECAS Contact and the Regional CECAS Trainers (RCTs). RCT contact information can be found here.

Special Data Needs ...

If you have particular data needs, such as data analysis or you need corrections made for erroneous data entry, please use the CECAS Data Request Form on the Downloads page, under the general section. This form includes instructions on its use.

If you have PowerSchool questions...

If you have questions related specifically to the operation and use of PowerSchool, please contact the HomeBase Support Center at 919-807-4357.