Welcome to the CECAS Information Site!

In May 2007, we created a group mailing list to immediately notify all users of any issues or changes that occur with the CECAS application. We want to remind users to encourage all staff to join. It does not replace the news posted on our home page.
This is a self-subscribe list. To become a member, please send an email to subscribe-cecasannouncements@lists.dpi.state.nc.us. If you have any questions, please contact the Help Desk at cecas-support@dpi.state.nc.us.

To access CECAS, have your User ID and password ready and click on the link below:

CECAS

User ID assignment, and the security levels (roles) granted to users is an LEA decision, and proceeds according to LEA timetables. If you need a User ID assigned, please contact your LEA CECAS Contact.

Next Scheduled CECAS Maintenance

Scheduled maintenance could possibly bring down the application for a short period of time. No scheduled maintenance will begin prior to 5 PM.

2/8/2010 - Password Reset Instructions

It is that time again and users are reporting problems with resetting their CECAS password. Please make sure you follow all of the directions below when resetting your password to access the CECAS system:

**Always use a password that you have not used in the past**

1- Clear the dots in the red bolded text field Password, enter your own password.
2 -Clear the dots and Re-enter your password in the red bolded Confirm Password field.
3 - Click the Save button.
4 - If you are taken to another screen in CECAS, your password was saved successfully. If you are still on the My Settings screen after you click the save button, scroll to the bottom and read the error message. Correct any errors and save the screen.

2/8/2010-CECAS Listserv

Please be advised all CECAS users email addresses have been added to our listserv. This will ensure that all of users are immediately notified of any issues or changes that occur with the CECAS application. This does not replace the news posted on our home page at http://www.nccecas.org/.

2/3/2009 - Training Site PC Process Down after 12:00 p.m. on Friday - Feb. 5, 2010

Beginning at noon and continuing for the remainder of the business day on Friday, February 5th, there will be limited functionality in the CECAS training site, more specifically in the process of conducting a periodic child count. CECAS users will be able to perform normal activities, including documenting data in the data manager, utilizing the electronic EC forms, running reports and conducting a periodic child count. However, users will not be able to generate a status beyond "In Queue" when conducting a periodic child count. The submission will remain in "In Queue" status.

The EC Delivery Team apologizes for any inconveniences this may cause users. If you have any questions regarding this or any other CECAS issue, please contact the Help Desk at (919) 807-4357, press 2 for CECAS, or email cecas.incidents@its.nc.gov.

2/2/2010 - Production Site Available

Users are now able to login and access CECAS. If you still experience login problems or to report other issues with CECAS, please contact the Help Desk at (919) 807-4357, then press 2 for CECAS or email at cecas.incidents@its.nc.gov (cecas-support@dpi.state.nc.us).

2/1/2010 - Production Site Down

Some users are currently unable to log into and access CECAS. We are working to correct this issue and will post here when fixed. If you have any questions regarding this or any other CECAS issue, please contact your Regional Trainer. If you cannot reach your Regional Trainer, email cecas.incidents@its.nc.gov

01/28/2010 - Training Site Offline

The EC Delivery Team would like to inform all CECAS users that the CECAS training site will be offline for maintenance and testing on several occasions between February 1 - February 10, 2010 (after 5pm). Please ensure not to log into the CECAS training site on these dates and time. Thank you for your cooperation on this matter.

01/25/2010 - New Record Closure reason added

We have added "Dropped out" as a new Record Closure reason in the lookup codes for CECAS. This code is to be used only when a student (16 years or older) drops out of school during the 90 days after referral but before the evaluation and placement process can be completed.
If you have any questions regarding this or any other CECAS issue, please contact your Regional Trainer. If you cannot reach your Regional Trainer, contact the Help Desk at (919) 807-4357, press 2 for CECAS, or email cecas.incidents@its.nc.gov (cecas-support@dpi.state.nc.us).

1/21/2010- CECAS production site will be down for maintenance 1/24/2010

The CECAS production site will be unavailable Sunday morning 1/24/2010 for maintenance. Users will be unable to access the system during 6am-10am. The EC Delivery Team apologizes for any inconvenience that this may cause. If you have any questions regarding this or any other CECAS issue, please contact your Regional Trainer. If you cannot reach your Regional Trainer, contact the Help Desk at (919) 807-4357, press 2 for CECAS, or email cecas.incidents@its.nc.gov (cecas-support@dpi.state.nc.us).

1/20/2010 - CECAS SUPPORT EMAIL ADDRESS CHANGE

In order to keep our process working efficiently and ensure prompt responses, please be advised that a Remedy ticket can be automatically generated by e-mailing the Remedy system directly.

***CECAS Support will discontinue use of the cecas-support@dpi.state.nc.us email box within the next few months. Please update your address books to reflect our new address cecas.incidents@its.nc.gov.

Please review the Automatic Remedy Ticket Generator instructions below.

To automatically log a new issue to the Remedy system:
1. Email cecas.incidents@its.nc.gov from the email address on file in our Remedy system.
2. Include a brief 100-character or less description of the issue in the Subject line.
3. Include more details in the body of the email as needed.
4. Attach any files necessary to the email.
*Please do not attach files or documents containing any personally identifiable information. Please refer to the CECAS UID*

To check on the status of OR send updated information for an existing ticket:
1. Email dpi.incidents@its.nc.gov from the email address on file in our Remedy system OR reply to the notification email from Remedy for the ticket in question.
2. Enter the full ticket number including the leading 'INC000000' in the Subject line of the email. (If replying, the ticket number is automatically populated in the Subject line.)
3. Attach any files to the email if necessary.
*Please do not attach files or documents containing any personally identifiable information. Please refer to the CECAS UID*
4. Performing these steps above will create a work info entry in the ticket, attach the sent files to the ticket if applicable, and notify the support person that an update has been made.

If you have any questions, please contact your regional trainer if available, or the CECAS Help Desk at (919) 807-4357, press 2.

1/15/2010-CECAS Help Desk unavailable

Due to illness, the CECAS Help Desk will not be available today. Should you require immediate assistance that can not wait until next week, please contact your assigned regional trainer to assist.
The EC Delivery Team apologizes for any inconvenience that this may cause.

01/04/2010 - Regional Training Assignments Changes

The regional training assignments have changed as of December 31, 2009 until further notice. Please ensure to check the EC Delivery Team Directory to see the assignments. Happy New Year!

Old News ...